Browse our product listings, add items to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase. Follow the steps to enter your delivery details and choose a payment method.

After placing your order you will receive a confirmation email. The seller will then prepare and ship your items. You can track the status of your order at any time from your dashboard under "My Orders".

There is no platform-wide minimum order. Some individual sellers may set their own minimum order amounts, which will be clearly shown on their product pages.

Each product is sent directly by the seller who listed it. Qidame connects you with sellers across Addis Ababa and beyond. Shipping details and estimated delivery times are set by each seller.

Yes. During checkout you can enter any delivery address you prefer, such as your workplace or a neighbour's address. Make sure someone will be available to receive the parcel.

Availability outside Addis Ababa depends on the individual seller's shipping policy. Check the product page for the seller's listed delivery regions before placing your order.

Estimated delivery times are shown on each product page and in your order confirmation. Delivery times vary by seller and location. You can monitor real-time status updates from "My Orders" in your dashboard.

Contact the seller directly via the messaging feature or reach out to our support team. In most cases the seller will arrange a redelivery or issue a refund according to their return policy.

Checkout currently supports cash on delivery — you pay when your order arrives. More online payment options (Telebirr, CBE Birr, bank transfer) are coming soon.

With cash on delivery, you pay the seller or courier when your package is delivered. Have the exact amount ready if possible.

Please report the issue within 48 hours of delivery. Go to "My Orders", select the affected order, and click "Report a problem". Attach photos where possible. Our team and the seller will work together to resolve the issue.

Document the damage with photos immediately upon opening the package. Report it through "My Orders" → "Report a problem" within 48 hours. We will coordinate with the seller for a replacement or refund.

Our support team aims to respond within 24 business hours. Please check your spam folder first. If you still haven't heard back after 48 hours, you can reach us via the live chat widget on this site.

Return eligibility depends on the seller's return policy shown on the product page. If returns are accepted, go to "My Orders", select the order, and initiate a return request within the allowed window. The seller will provide return shipping instructions.